Start with one ordinary job: $350
Take a typical repair booked at $350. That price is the job price agreed up front — the customer sees the all-in number before booking, including the platform's 3% booking fee. On a $350 job the fee is $10.50, so the customer pays $360.50 in total. (On a customer's first job, the booking fee is waived — they pay the flat $350.) Nothing else is added later; tax, where it applies, is shown as its own line in the breakdown.
Step one: the payment is secured before anyone picks up a tool
When the job is booked, the customer's payment is authorized and held through Square's delayed-capture window — the money is committed, but not yet captured. The pro sees the job, the scope, and their exact net before accepting. No work starts on a promise: if the payment is not secured, the job does not dispatch.
Step two: the work is verified with photos, not paperwork
The pro checks in on site and takes before photos. When the work is done, the pro checks out with at least two after photos. The customer then approves the job — or the job auto-approves after 48 hours (with a warning at 24 hours), and raising a dispute pauses that clock. Only after verification and approval does the held payment capture. If something is wrong with the work, the approval step is where it surfaces — before the money moves, not after.
Step three: the split, to the cent
When the $350 job captures, the money settles to the pro's own Square account and the platform's share comes out as an application fee. The split: the pro keeps $280. Coastal Repair Squad receives $80.50 in total — the 20% commission on the job price ($70) plus the 3% booking fee ($10.50). Out of CRS's share, $5 per job is allocated to the re-do fund described below. No other deductions hide in the flow: no lead charge, no per-request fee, no monthly fee for receiving the job.
The re-do fund: what the $5 actually covers
From that share, $5 of every job goes into a re-do fund that backs the work. For eligible completed jobs — priced between $300 and $5,000 — the fund covers up to 25% of the job price toward making defective work right, capped at $1,250 per incident. On the $350 example, that is up to $87.50 of coverage. If covered work goes wrong, the customer chooses: CRS dispatches a pro to redo it, or the customer takes a refund instead. It is funded per job from CRS's own commission — customers and pros are never charged extra for it.
Why publish the model at all
Most marketplaces keep their take vague because vagueness is profitable. We publish ours — the 20%, the 3%, the $5 — as the model every job on this platform runs on, so a homeowner can see what the platform earns and a pro can see exactly what they keep before either of them commits. This article describes the published pricing model; it is not a report of measured job data. When the numbers change, this page changes with them — and the date it changed will be on it.
